Administrative Patient Services RepresentativeElk Creek, MO $32,099 - $42,099 a yearFull TimeThis full-time, day-shift role serves as the welcoming voice and face for a busy cardiology clinic located in the Midwest region. The Administrative Patient Services Representative acts as the primary liaison between patients and healthcare providers, managing telephone communications and front desk operations with professionalism and warmth.Key Responsibilities:Promptly answer and direct incoming calls with courtesy and efficiency.Greet patients warmly, ensuring a respectful and compassionate experience.Collect and accurately enter patient demographic and insurance information into the system.Maintain strict confidentiality and adhere to privacy regulations regarding patient information.Schedule appointments following established protocols and assist patients with patient portal setup and usage.Conduct patient confirmation calls and guide patients through registration and paperwork completion.Verify insurance coverage, collect co-payments, and communicate financial agreements clearly.Handle multiple tasks in a fast-paced environment while maintaining attention to detail and organization.Demonstrate accountability, teamwork, and reliability in attendance and punctuality.High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.Ideally, two years of experience in a general medical office or similar healthcare setting, with demonstrated customer service skills.Basic Life Support (BLS) certification from the American Heart Association is required.Requires considerable mental focus, ability to lift up to 35 lbs., and perform activities such as standing, walking, turning, pushing, pulling, stooping, crouching, twisting, and reaching. The work environment includes exposure to infectious diseases and occasional challenging interactions.
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