Help Desk Specialist Job at FCC Behavioral Health, Kennett, MO

  • FCC Behavioral Health
  • Kennett, MO

Job Description

Job Description

Job Description

Job Purpose  

This position will be the first point of contact for the technology department and should focus on customer satisfaction. The Help Desk Specialist will take calls, emails, and chat messages and create tickets, provide support, and escalate those tickets as necessary.   

Qualifications   

High School Diploma

Core Job Duties  

  • Answer all technology department calls and create support tickets. 
  • Properly troubleshoot and document issues, providing clear and concise details for the technician receiving the ticket. 
  • Provide technical support for remote issues during downtime. 
  • Escalate support tickets when on-site support is needed, or when they cannot be resolved remotely. 
  • Keep the ticket system updated and organized during downtime. 
  • Adherence to all applicable evidence-based practice models.  
  • Orally communicate information effectively and accurately.  
  • Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.    
  • Abide by program and agency policies and procedures. 
  • Other job duties and special projects as assigned.

Job Tags

Remote work

Similar Jobs

Franklin & Marshall College

Assistant Director of Athletic Communications Job at Franklin & Marshall College

 ...Job Description: Franklin & Marshall College is recruiting for a full-time Assistant Director of Athletics Communication. Job Details: Location : F&M Campus - Lancaster, PA Classification : Full-time, Exempt Schedule : 40 hours, Monday - Friday.... 

A Woman's View

Telephone Triage Nurse Job at A Woman's View

 ...energetic licensed RN with sound clinical judgment and assessment skills as well as the ability to listen with compassion. Our triage nurses must be meticulous in ensuring all tests are completed in patients charts and future tests have alarms set for future tracking.... 

Upshift

Dishwasher Job at Upshift

 ...Dishwasher $18.80$19.00/hour Ypsilanti, MI choose your own hours Upshift is hiring Dishwashers for the dining halls of Ann Arbor...  ...for more than 200,000 Upshifters working shifts at hotels, restaurants, stadiums, universities and warehouses; Upshifters rate us 9.... 

Moog

Quality Assurance Engineer Job at Moog

 ...thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.Job Title:Quality Assurance Engineer - ElectronicsReporting To:Manager, QA Engrg.Work Schedule:Onsite - Buffalo, NYMoog Military Aircraft... 

Confidential

General Production Worker Job at Confidential

 ...General Production Worker Start Immediately Pay: $21.00$22.00/hour Schedule: 12-hour rotating shifts Weekly Pay Immediate Start Available We are currently hiring General Production Workers to join a fast-paced manufacturing environment. This position...