IT Help Desk Technician Job at ford agency, Washington DC

  • ford agency
  • Washington DC

Job Description

Job Description

Job Description

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm.  This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions.  This is a terrific opportunity for an individual with at least 2 years of IT support experience who's looking to continue to grow alongside IT professionals!


Available shifts: Saturday-Monday 11:30pm - 1:00pm


Responsibilities Include:
• Manage and resolve Tier 1 service desk request
• Track and resolve service tickets in a timely manner
• Keep up to date with firm's applications, Microsoft 365, and other documentation systems
• Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions

Qualifications Include:
• Bachelor's Degree in IT or Computer Science
• 2+ years of help desk or IT support experience
• Experience in a large law firm or other professional services firm highly preferred
• Experience maintaining and supporting Windows 11, Microsoft 365 applications, and mobile devices
• Excellent interpersonal and communication skills


Compensation:
• $57,000 - $91,000 annually 


Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.


The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.


To see more open positions available through The Ford Agency, please check out our website at

Job Tags

Relocation, Shift work

Similar Jobs

Scotch Prairie Farms LLC

Farmworkers, Farm & Ranch Animals Job at Scotch Prairie Farms LLC

 ...Job Duties Start Date: 12/02/2026 End Date: 02/16/2027 Work hours: 48 hours/week, Monday - Friday, 8 hours/day, 7:00 a.m. to 3:...  ...covering/uncovering silage/feed and hay piles; Maintain clean, sanitary farm areas by cleaning stalls, pens, and equipment with disinfectants,... 

Domino's Corporate

CDL A Driver - Lay Over / Local / Team Routes Job at Domino's Corporate

 ...Job Description The Domino's CDL A Commercial Truck Driversafely drives company commercial vehicle over or on established...  ...Dominos Supply Chain Center. Drivers may run routes as part of a team or as a single driver; local and regional routes. Some overnight... 

Kaiser Permanente

Patient Access Representative I Job at Kaiser Permanente

 ...Job Summary: The Patient Access Representative I is a unique role within the Kaiser Permanente Health System environment. The Patient...  ...for ensuring a complete and accurate Patient admission/registration. Responsibilities include but are not limited to: collecting pertinent... 

NC Department of Adult Correction

Electronics Technician ( Statewide ) Job at NC Department of Adult Correction

 ...that matters! Description of Work This role involves skilled technical work focused on the repair, maintenance, and calibration of standard and custom electronic devices, subsystems, and small-scale electronic systems. The position may serve as a department-wide... 

AI Fire

Fire Sprinkler Inspector Job at AI Fire

 ...Impact Fire ServicesEstablished in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that...  ...best talent in the fire protection industryThe Fire Sprinkler Inspector/Service conducts on-site inspections and tests and performs small...